Questions & Answers
Q :
I recently purchased a pair of kookaburra Ugg boots for my niece for Christmas. When I received the boots yesterday the cover of the box was not ther
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Q :
Can I return an online purchase to my local store?
A :
According to their website and receipt, yes you can.
by Alexa224 - December 15, 2019
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Q :
how long does it take for a order to arrive
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Q :
What should i do about being sent used shoes?
A :
Take pictures on the day it arrives and contact dsw immediately. Any issues contact BBB
by Evans189 - August 16, 2020
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A :
I would contact them through customer service and request a refund.
by Jeanne881 - December 15, 2019
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Q :
I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?
A :
It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available
by Luke901 - December 01, 2017
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Q :
will dsw order shoes not in stock
A :
No, once they are out of stock online and in stores it means the manufacturer completely ran out of supply. There is always a chance it will be restocked, though!
by Lillie R. - December 01, 2017
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Q :
Hi. My order shipped on Sunday and till this day I cannot track my order. It says that my track order number is unavailable. Why is it still saying that if it shipped since Sunday night?
A :
Saturday and Sunday are not included as business days, and if the order is placed aftrr 4pm ET the first business day begins the next day
by Juanita475 - December 02, 2017
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Q :
How are your name brand shoes less expensive on your site than the shoes sold on the brand's site?
A :
Grat question! It is all part of a contract with thr manufacturer. This is why we are not able to have promotional discounts applied to exluded brands: Nike Keen Converse Brook Birkenstock Keen Sorel and UGG
by Sophie5 - December 02, 2017
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Q :
Hello! How can I cancel online order?
A :
Call customer service...
by Tyler806 - November 02, 2015
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Q :
Do you ship to Canada? I want a pair of boots from dsw
A :
dsw.com (US) does not ship to canada. There is myus.com that you can create an account (signing up is free) and you will receive a US address that ships from that location to your address in Canada. Additional shipping costs with this third party applies for international shipping
by Douglas123 - December 01, 2017
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No idea
by Bella.Lewis - August 20, 2015
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